SORA Card User Guidelines

SORA Card is live and ready for use!

We invite all early adopters—people who successfully passed KYC before July 2024—to follow the steps below before using their account and card:

1. Early adopters: Request new IBAN before ordering a card

Note: The issuer will soon disable the initial emitted IBANs. To use SORA Card with all its features, please add a new account and order your SORA Card from this account.

This will not incur any cost for you.

If you are unsure about being an early adopter:

If you can order a virtual card from your IBAN, you should do so. This means you are not considered an early adopter and do not need to add a new account before ordering your virtual card.

Additionally, when adding a new account next to your initial IBAN, the fee should be zer0 for early adopters.

If you are requested to pay a fee of €2.50 to add a new account, you do not need to add a new account to order your virtual card. If you are in the latter situation, you can order a SORA Card from the initial account free of charge.

Adding a New Account

How to add an account:

• Go to Settings > Add accounts.
• Click on New > Select Consumer account and confirm

2. Order your card through the new IBAN

Early adopters should order their virtual card through the new IBAN account.

Ordering a Virtual Card

New users can order their virtual cards from the issued IBAN.

Go to your new account and click the red ‘Order’ button to order a card.

Next: slide to confirm your details and the fee- your first card is free of charge.

Your virtual card will be issued in seconds. Congratulations!

Topping up your SORA Card Balance

You now have your very own virtual SORA Card. To spend your IBAN funds, top up your new card.

3. For all users: Loading your card

Click on your card in the app.

Then, click on the 'Load' button.

Need Assistance? We're Here to Help!

If you have any questions or need support while setting up or using your SORA Card, please don't hesitate to reach out:

Email: techsupport@soracard.com

Telegram Community: Join our SORA Card Community

Thank you for joining the SORA family. We're excited to have you join us and look forward to providing you with an exceptional financial experience.