Support

If you can't find an answer below please submit a request and our support will solve your issue as soon as possible. Alternatively, please reach out to the SORA community through Telegram or Discord.

Ordering SORA Card

There are two channels to apply for SORA Card:

1. On the polkaswap.io dApp
2. Through the SORA Wallet mobile app (available on Google Play and the Apple App Store — if you just downloaded SORA Wallet, make sure to store your seed phrase safely)

And the three options to apply for SORA Card, along with the fees for each option are:

1. If you already have more than €100 worth of XOR in your account: the application with your SORA address is free
2. If you want to purchase XOR to have the €100 balance for a free account, you can buy XOR worth up to €700 within the app with only soft KYC required (details below)
3. If you do not have €100 worth of XOR and you don’t want to purchase it, there will be a fee of €20 to apply for KYC and the SORA Card. This payment can be made with any debit/credit card (supported cards: Visa, Mastercard, Discover, Diners Club, JCB)

Geographic availability

Please refer to the restricted countries list to see if you can apply for SORA Card. If your country is not on the restrictions list, you may apply.

Managing your account

Details will be available soon.

Account deletion

Details will be available soon.

Adding money

Details will be available soon.

Buying / selling / exchanging fiat currencies

Details will be available soon.

Buying / selling / exchanging cryptocurrencies

Details will be available soon.

Security

Details will be available soon.

Transferring crypto in/out

Details will be available soon.

Sending money to contacts

Details will be available soon.